Casino Moons Reviews 2021

TOP Casino Sites
Casino Moons Reviews 2021
Price
Quality
Guarantees
Support
Summary

Casino Moons is an online casino with an astral environment where players have access to online slots, table games and video pokers from world-class game providers such as Microgaming, BetsoftIGTPragmatic Play and Habanero. Players can enjoy the casino instantly or they can use their mobile casino to enjoy the games. Casino Moons is licensed under the jurisdiction of Costa Rica.

Restricted Countries

Casino Moons does not accept players from the United States, Denmark, Italy, Australia and several other countries. Full list of restricted countries can be found under 'More casino details' section.

Virtual Games

Casino Moons offers games from top-tier software providers like Microgaming, Betsoft, IGT and Pragmatic Play. Their selection of slots ranges from traditional three-reel games to some of the most flashy and bonus-filled video slots in the business including titles like Da Vinci's Treasure slot, Pixie Wings slot, Asgard slot and Wild Spells slot. Whether you're in the mood for a conventional Fruit slot experience or want to face the Slotstructor slot, there's plenty of fun waiting to be had at Casino Moons.

Players who are more into table games will be able to choose among a variety of titles such as Pontoon, Royale Blackjack, Dragon Tiger, Baccarat and others. 

As for other games, Casino Moons offers video pokers including Double Joker, Deuces Wild and Joker Poker.

Live Casino

In addition to virtual table games, players can take a seat at Casino Moons's live casino and feel the thrill of playing against beautiful live dealers in real time. The most popular casino games include Live Blackjack, Superb6, Live Baccarat and Live English Roulette.

Mobile Gaming

All of Casino Moons’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.

Support

Need to get in touch with a customer support representative? Casino Moons makes this process easy. Use the live chat button within the software to get in touch with a representative at any hour of any day. Players who prefer to contact them via e-mail can use that option as well.

Security and Fairness

It's important to know that your personal and financial information is being kept in good hands when playing online. Casino Moons accomplishes this with its 128-bit SSL encryption protocol, which makes it impossible for hackers to read your details. Only you, top Casino Moons staff, and the billing processor will be allowed access to your data.

Although Casino Moons is a relatively new figure on the online gambling scene, it managed to become a widely preferred and recognised brand associated with accuracy, transparency, fast payouts, a fantastic array of games to choose from and last but not least, friendly and cooperative customer support. What makes it even more appealing is the fact that it is one of the few casinos that provide top-notch gambling services on the US gambling market.

Casino Moons was established in 2009 with the aim of building up a solid reputation as a secure and entertaining online gambling destination. A lot of efforts have been put into meeting the demands of every player and making their gameplay a memorable and profitable one.

The casino takes pride in having a user-friendly interface, vivid graphics and secure banking system. Players' personal details are kept absolutely confidential.

Casino Moons offers an extensive range of games including slots, video poker, live dealer games, table games, powered by prominent developers of online gambling solutions.

The casino is part of the same management group that is in charge of Rich Casino and Thebes Casino, which further boosted its popularity and won players' trust.

The main purpose of Casino Moons is to provide players with fantastic gambling experience and satisfaction, so along with the impressive game portfolio, it also offers appealing tournaments and promotions.

Software

No reputable online casino would put up with poor performance, so all games, available at Casino Moons, are powered by prominent software developers including Betsoft, Parlay, ViG, Rival, Pragmatic.

The great diversity of software providers guarantees that every player can find a game compatible with their personal preferences and bankroll. Players can expect nothing but incredible visuals and sound effects. Each of the available providers has its contribution to the formation of a thriving online casino featuring games of unparalleled quality.

Betsoft is probably one of the most popular software providers on a global scale and Casino Moons players might be delighted to know that they can enjoy an extensive collection of Betsoft-powered games. Greedy Goblins, Weekend in Vegas, Aztec Treasure, Pharaoh King, table games and video poker are at your disposal at Casino Moons.

Casino Moons also works in collaboration with Parlay, ViG, Rival and Pragmatic Play. They are all popular for developing games featuring user-friendly interface and delivering world-class game quality.

Although they have been established relatively recently, they have successfully consolidated their positions on the market due to the innovation they brought and the top quality content they delivered. Along with games in desktop format, they also made the majority of games compatible with mobile devices.

Games

As mentioned above, Casino Moons offers a great selection of games that would exceed the expectations of every player. You can either opt for the downloadable version or play in Instant play mode. However, keep in mind that usually the instant versions feature fewer game titles.

No matter if you prefer the slots section or you are impatient to indulge in a game of blackjack, rest assured you will find a game that is suitable for you.

Slots

The slots section can keep you entertained for hours on end. They greatly vary from each other as far as their theme is concerned but what they have in common is the excitement and profitability they bring. When you load the site and click on the Slots tab, you will be able to see how many players are currently playing that particular slot. Casino Moons offers a combination of classic and modern slots, so don't miss the chance to indulge into the Forest Treasure, Reel Gangsters, Ocean Fantasy, Good Girl Bad Girl, etc.

Video Poker

As far as video poker variations are concerned, players say the variety is a bit limited. In point of fact, there are just four video poker variations – Jacks or Better, Deuces and Joker, Joker Poker Deuces Wild. So, if you are a fan of some of the less traditional video poker variations, you have to check somewhere else. However, keep in mind that all video poker variations have great payouts and win ratio, especially Deuces Wild.

Live Dealer

It seems the main focus of Casino Moons is the slots section, but it does not mean the live dealer section is not worthy of checking out. On the contrary, it features a total of three live dealer games that have a high quality streaming, friendly and experienced dealers and provide you with plenty of chances to win an overwhelming amount while feeling the excitement of the real casino atmosphere.

Table Games

The variety of table games is narrowed down to a total of nine games. To be more precise, there are five roulette variations, three blackjack variations and Casino War. All table games, except for the Casino War are compatible with mobile devices, so you can enjoy Crystal Roulette, Royale Blackjack, Multihand Blackjack, Double Exposure Blackjack, Roulette Titanium, Electronic Roulette, Roulette Black Diamonds and Swipe Roulette from any location.

If you take a spin of the roulette wheel, the chance of being generously rewarded for the risk is pretty high. Blackjack is also a popular table game for a reason. Play the variations available at Casino Moons and get an impressive payout.

Scratchcards and Keno

The Other Games section features an entertaining Keno game as well as a total of seven scratchcards that enable you to win 80x the amount of your bet.
Enjoy Cast for Cash, Gunslinger's Gold, Weed Whacker, etc.

Supported Devices

Casino Moons officials do their best to provide players with as many convenient features as possible. In other words, the casino is optimized and compatible with all kinds of mobile OS. Needless to say, the desktop version offers a greater variety of titles, but the mobile version is also worthy of trying. The mobile version features more than 100 games. The slots section offers a greater variety of titles, while the video poker section offers just one variation – Jacks or Better. A total of seven table games are available via a smartphone. You also have seven scratch card varieties at your disposal.

Bonuses and Promotions

Casino Moons values its players and provides them with generous bonuses. In case you make a deposit, you qualify for the impressive 500% deposit bonus. You have to meet the rollover requirement and play through the amount of your deposit and bonus at least 25 times before being allowed to cash out your award. The best of all is that here is no max cash out limit.

If you do not want to take advantage of the aforementioned bonus, you qualify for a cashback bonus. It is valid for deposits over $100 or the equivalent in another currency. No wagering requirement applies. You are allowed to withdraw your award as soon as the bonus is credited to your account.

The payment method you use for making a deposit can also grant you a bonus between 15% and 20%. Moneytransfers and Webmoney bring you a 20% bonus while using POLi, Eco, Neteller, Skrill, PaySafe, iDeal, Kiwi, grant you a 15% bonus.

If you would like to withdraw your Bonus Money award, the amount is a subject to a 99x rollover requirement.

In order to be allowed to request a withdrawal of a Sign-up bonus, the player needs to wager the deposited amount plus the amount of the bonus 75 times or more and to have at least one successful deposit transaction.

It is important to note that the different games contribute differently towards meeting the wagering requirement. The contribution rate for slots, video poker, table games (except for blackjack) is 100%, 20% and 10%, respectively.

No bonus will be credited to your account in case you have a pending transaction.

You do not qualify for a bonus if you are a resident of one of the following countries UK, Costa Rica, Bulgaria, Romania, Israel, Ukraine, Denmark.

Payment Methods

Casino Moons offer plenty of payment processors that enable you to make deposits/ withdrawals in a fast and secure manner. You can deposit via VISA, MasterCard, Mastero, POLi, Bank Wire, ECO, Neteller, Skrill, Webmoney, PaySafeCard, Inpay, SOFORT, iDeal, Kiwi.

You can withdraw your funds via Moneytransfers, Bank Wire, Eco, Neteller, Skrill.

Keep in mind that all transactions are processed in USD.

The minimum deposit in EUR, USD, AUD, CAD is 25, while players who deposit in ZAR are required to transfer at least 250 to their accounts.

As for withdrawal methods, they vary from country to country, so you are advised to get in touch with the customer support and get more information about the payment methods available in the country you are based at.

Before you make your final decision as to which payment method you will choose, you have to make sure it is available in your country and the fees (if any) are kept in the reasonable range.

Some payment processors such as Money Transfers require minimum deposit/withdrawal. If you choose a Bank Wire, you have to pay a fee of approximately $30 for every $500 you withdraw. Paper check is yet another option but the transaction is more time-consuming and takes up to two weeks. A delivery fee of $20 applies to every $300 you would like to cash out.

The minimum withdrawal is $50 per request regardless of the withdrawal method you choose. Paper checks and bank wire transfers have minimum withdrawal amounts of $300 and $500, respectively.

As for the weekly maximum withdrawal limit, it depends on your VIP level.

Bronze members are allowed to withdraw up to $1000 per week. The withdrawal limit for Silver and Gold members is $2,500 and $5,000, respectively.
Platinum, Ultimate and Ultimate Plus members can withdraw $10,000, $25,000 and $35,000 per week, respectively.

Customer Support

The customer support of Casino Moons consists of helpful professionals, prepared to give you a hand with any setback you might come across during your gameplay. They are available 24 hours a day, seven days a week. You just have to click on the Support tab and choose the live chat option.

You can also communicate with the customer support team via email and expect an answer within 48 hours.

Currently, the customer support is available in English only but if you make a request, your queries can be handled in any other language.

The website is translated in: English, French, German and Spanish.

Licensing

What makes Casino Moons stand out from the rest is the fact that it is an absolutely secure gambling spot that welcomes US players as well. The casino is part of the Blacknote Entertainment Group and as such, it is absolutely legitimate and trustworthy.

The Blacknote Entertainment Group itself is licensed by the Costa Rica gambling authorities. As for Casino Moons, it regards responsible gaming as a top priority. Every player is encouraged to visit the Responsible Gambling section and find useful tips.

In order to avoid unnecessary issues, players always have to make sure they are based in a country where online gambling is legal and Casino Moons is available. Sometimes, you might be allowed to place a wager and enjoy the games but you might not be allowed to take advantage of the bonus.

Is there anything quite as fun and exciting as a night at the casino? Walking in the front doors on a moonlit night can really get the adrenaline pumping, and there’s nothing quite as magical as walking out under the stars with a lot more money a few hours later.

We suspect that this is exactly the mood they’re going for over at Casino Moons. This online gambling site features a mix of games from several providers, a nice bonus offer for new players, and plenty of ways for Americans to make deposits and withdrawals. It’s a combination that might just make you skip a few nights at the resort and stay at home instead – at least if you’re a big fan of slots.

Slots

Casino Moons draws upon a number of different software providers to produce its website, with companies such as Rival and ViG (which provides live dealer games) included as contributors on the front page of their website. The slots section is provided by a number of other top names, like NetEnt, Microgaming, Habanero, Pragmatic Play and more.

That means you can expect a decent mix of titles here. The most popular are sure to be the 3D games from Betsoft, as these slot machines have long been player favorites at countless sites - and while we love Betsoft games and think it's for good reason that they're the longest-standing providers at Casino Moons, we're thrilled to see that the lobby here has expanded massively to include other great names. Now you can sample some feature-packed games by Pragmatic Play, like Wolf Gold; or brilliantly animated games like Moby Dick by Microgaming. Some more of our fave titles included:

  • Mr. Vegas
  • Sugar Rush
  • Barbary Coast
  • 7 Monkeys
  • Greedy Goblins
  • Good Girl, Bad Girl
  • Gladiator
  • 4 Seasons
  • Grave Grabbers
  • Alkemor’s Tower

Promotions

There are two ways that new players can take advantage of promotions on this site. The first one is a freebie that everyone gets simply by registering a new account here. Once you’re signed up, you’ll be given free spins that you can use as you like to play, no questions asked. 

If you want a more complete Internet casino experience, you can also earn a massive bonus on every deposit you make into your account. Each of your first five deposits will be matched with a generous bonus that isn't capped. 

What makes the deal even better is that although there are wagering requirements before you can withdraw winnings, these are quite average, despite the potentially high bonus amounts you can rank up. Refer to our table below for more information. 

 

Latest Casino Moons Bonuses & Promotions

Type Amount Match Playthrough Claim
Sign Up Bonus 25 Free Spins N/A 20x Claim Bonus
1st Deposit - 200% 35x Claim Bonus
2nd Deposit - 100% 35x Claim Bonus
3rd Deposit - 100% 35x Claim Bonus
4th Deposit - 100% 35x Claim Bonus
5th Deposit - 175% 35x Claim Bonus

Other Games

Casino Moons comes in the selection of great table games once you step outside of the slots area. There are games, which will be exciting for players who enjoy hitting the tables as much or more as trying to win big on the machines.

One great feature here is the inclusion of a live dealer area. Here, you can play baccarat, blackjack, and roulette with the help of real human dealers over a live video stream. If you’ve never tried these types of Internet games before, you might find that they more closely mirror the brick-and-mortar experience than anything else you’ve played online.

Beyond those options, there are many other table games available here as well. These cover exciting variations of the classics such as Blackjack, European Roulette, American Roulette, Baccarat, Casino War and Keno. 

The video poker choices include a generous amount including Jacks or Better, Deuces and Joker, Joker Poker, Deuces Wild

Finally, there are also a number of scratch-off games that offer the chance at instant wins via a variety of themes, such as Penguin Payday and Tiki Treasure.

Deposits and Withdrawals

Players in the United States will be happy to find that there are plenty of options when it comes to moving money to and from your Casino Moons account. Most of the typical deposit options are offered here, from credit cards to bank transfers. Apart from the options, one thing that we really liked about Casino Moons was easy withdrawals. You can withdraw up to $4000 per week - a very good sum for most players - and when you couple that with quick payout speeds, it all adds up to a really commendable banking service.

Software Options

This site offers both of the industry standards for reaching their games. The first option is to utilize the instant play software that can be accessed right on their website. This allows players who use any OS to point their web browser to the site, log in, and start playing immediately. 

The Final Verdict

If you’re slots and table games player who loves big, juicy bonus offers, then Casino Moons is a site that was designed just for you. These are the two obvious strengths of this website: the selection of slots is undoubtedly excellent, and it is hard to argue with five match deposit bonuses as a welcome package. We've seen this casino improve quite a bit in recent years, due to increase in promotions and lobby size, and we're excited to see it get even better. Till then, we have no problem whatsoever recommending this site as a worthy site to play at!

Introduction

Casino Moons is an online betting site that was founded in 2009 by Blefondia Holdings Ltd. The casino has a celestial theme to it and packs in a slew of games as well as healthy bonuses to players.

Software Providers

Casino Moons is powered by Betsoft, Pragmatic Play, Vivo Gaming and Octopus Gaming, and allows players to access their games through both a downloadable piece of software. As of the publication of this review, no instant play model was available for players.

Blackjack

Casino Moons Blackjack (Betsoft)Expand

Game BJ Pays Soft 17 Double After Split Double Splits Number Peek Surr-ender Return Total Decks Live Game
Single Deck 1.5 Hit Yes 10 or 11 1 Yes No 99.62% 1 No
Super 7 1.5 Stand Yes Any 2 1 Yes No 99.54% 6 No
American 1.5 Stand Yes 10 or 11 1 Yes No 99.35% 6 No
European 1.5 Stand Yes 9 to 11 1 No No 99.34% 6 No

Video Poker

Casino Moons Video Poker (Betsoft)

Game Power Poker Multi-Play Pay Table Return Live Game
Split Way Royal No No 1-2-3-4-5-6-40-50-800-800 99.80% No
Bonus Poker Deluxe -- Multi-Play Yes Yes 1-1-3-4-5-10-80-50-800 99.70% No
Bonus Poker No No 1-2-3-4-5-8-25-40-80-50-800 99.17% No
Tens or Better No No 1-2-3-4-5-6-25-50-800 99.14% No
Double Bonus No No 1-1-3-5-7-9-50-80-160-50-800 99.11% No
Deuces & Joker Wild -- Multi-Play Yes Yes 1--2-3-3-3-6-9-12-25-800-2000 99.07% No
Deuces Wild No No 1-2-3-4-4-9-15-25-200-800 98.91% No
All American -- Multi-Play Yes Yes 1-1-3-8-8-8-30-200-800 98.49% No
Deuces Wild -- Multi-Play Yes Yes 1-2-3-4-4-8-15-25-200-800 98.45% No
Double Jackpot No No 1-2-3-4-5-8-20-40-80-50-800 98.35% No
Draw Five Poker No No 1-2-3-4-6-9-20-40-800 98.25% No
Jacks or Better No No 1-2-3-4-6-9-20-40-800 98.25% No
Double Joker No No 1-2-3-4-5-8-25-50-100-800 98.10% No
Joker Poker (kings) No No 1-1-2-3-5-7-17-50-100-200-800 98.09% No
Joker Poker (kings) -- Multi-Play Yes Yes 1-1-2-3-5-7-17-50-100-200-800 98.09% No
All American -- Progressive No No 1-1-3-8-8-8-25-100-800 96.01% No
Double Bonus -- Multi-Play Yes Yes 1-1-3-4-5-8-50-80-160-50-800 94.19% No
Bonus Poker -- Multi-Play Yes Yes 1-1-3-5-8-10-25-40-80-50-800 94.18% No
Pyramid Bonus Poker No No 1-2-3-4-5-8-25-40-80-50-800 + 83.62% No

Other Games

Casino Moons is also home to 25 other games listed below:

Terms and Conditions, Banking.

Banking options at Casino Moons

Slots

Slots are a major focus at Casino Moons, with the site offering up both video and classic slots to their customers. The casino also has a selection of large progressive jackpots, with millions of dollars available to be won at any given time.

Comp Point Program

Casino Moons does not offer comp points to their customers.

Bonuses

Below are the 2 bonuses available at Casino Moons.

Below is a list of promotions currently being offered at Casino Moons.

Casino Spins

A 25 Casino Spins bonus and a wagering requirement of 20xb on Slots.

Percentage play-through by game:

  • 100% for Slots.

Note: Players from France will receive - $25 Free Chip instead of free spins: (x75 Wagering) Max Cashout $100 (with 1 Deposit required)

Sign Up Bonus

A 200% Sign Up bonus with a max bonus of $2000 and a wagering requirement of 35x(b&d) on Slots.

Percentage play-through by game:

  • 100% for Slots.

Note: New Customer Offer. T&C’s Apply. 18+.

License Information

Casino Moons is licensed to conduct gaming operations through the jurisdictions of Curacao.

Countries not supported

Casino Moons does not accept players from the following countries: Afghanistan, Anguilla, Armenia, American Samoa, Aruba, Azerbaijan, Bosnia And Herzegovina, Belgium, Burkina Faso, Bulgaria, Burundi, Bermuda, Brunei Darussalam, British Virgin Islands, Botswana, Belarus, Belize, Central African Republic, Congo, Cameroon, China, Costa Rica, Cuba, Curacao, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Estonia, Eritrea, Ethiopia, France, United Kingdom, Georgia, French Guiana, Ghana, Gibraltar, Gambia, Guinea, Greece, Guam, Haiti, Hungary, Ireland, Israel, Isle Of Man, British Indian Ocean Territory, Iraq, Iran, Islamic Republic Of, Italy, Kyrgyzstan, Cambodia, Comoros, Saint Kitts And Nevis, Republic of Korea, Cayman Islands, Kazakstan, Lebanon, Liberia, Lithuania, Latvia, Libyan Arab Jamahiriya, Moldova, Republic Of, Madagascar, Mali, Northern Mariana Islands, Mauritania, Montserrat, Malta, Malawi, New Caledonia, Nicaragua, Netherlands, French Polynesia, Philippines, Pakistan, Saint Pierre And Miquelon, Puerto Rico, Romania, Serbia, Russian Federation, Rwanda, Solomon Islands, Sudan, Saint Helena, Slovakia, Sierra Leone, Senegal, Somalia, Syrian Arab Republic, Turks And Caicos Islands, Chad, Togo, Tajikistan, Turkmenistan, Tanzania, Ukraine, United States Minor Outlying Islands, United States, Uzbekistan, Venezuela, Viet Nam, Vanuatu, Wallis And Futuna, Yemen, Mayotte, and Zimbabwe.

Player Issues

In the past players have complained that Casino Moons has had slow payment processes, and the support staff has a history of being slow to respond to punters.

We've thoroughly reviewed Casino Moons and gave it a good reputation rating. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Casino Moons is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Casino Moons is a medium-sized online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

 

We currently have 0 complaints directly about this casino in our database, as well as 6 complaints about other casinos related to it. Because of these complaints, we've given this casino 34 black points in total, out of which 34 come from related casinos. You can find more information about all of the complaints and black points below.

Casino Moons appears on only one blacklist, which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.

Casino Moons is a good online casino. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting a very good or perfect reputation rating from us. Even despite that, you can expect this casino to be a good place to play at.

Interesting Facts

  • Big casino targeting US, part of Blacknote Entertainment Group

  • Max withdrawal €4000 per week

Positives

  • Good selection of games

  • Wide range of currencies

  • 24/7 phone support

Negatives

  • Live chat is available only after registration

Overview

Review last updated – June 2020.

Casino Moons is a casino operated by Fifth Street. It is licensed by the master license holder Curacao eGaming in Curacao. They are a sister property to 6 other casinos and 7 bingo sites operating on the Revenue Giants affiliate program. They offer a selection of games from: Betsoft and Rival software platforms. The home page uses a grey colour scheme.

Trustworthiness

8 / 10

Casino Moons are part of a group of operators that are represented by the Revenue Giants affiliate program and who run on the Fifth Street (previously Engage Entertainment) platform. Historically there have been a number of issues with the operators making up this group that have prevented us managing player complaints appropriately. As of early 2018 we have managed to establish a constructive and positive dialogue with this operator that has allowed us to address the historic issues. We are now confident that any future player issues will be handled in an appropriate manner.

Assuming that Casino Moons and the Fifth Street group maintain this responsive approach and all player issues are successfully resolved their Trustworthiness score will increase by 1 point every 6 months to a maximum of 8.

Bonuses

8 / 10

200% up to $200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35x(d+b)

The Casino Moons Welcome bonus currently consists of a bonus of 200% up to $200.

The minimum deposit that will trigger the bonus is $10.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum allowed bet term associated with this bonus.

The maximum allowed win is $100.

This bonus is cashable.

Bonus and associated winnings will expire after 7 days if the wagering requirements are not completed.

Game Weightings:

  • All Slots games 100%
  • Video Poker 20%
  • Roulette, Casino War, Mini-baccarat, Keno and Weed Whacker 10%
  • Blackjack 2.5%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

Payout Speed: 7 days

2 / 10

The Casino Moons website states that withdrawals will be paid within 7 business days.

Minimum withdrawal - Not defined.

Maximum withdrawal - Not defined.

Banking options available - Credit/Debit cards, BitCoin

We recommend using Neteller for speed, convenience and security. 

Software

10 / 10

Casino Moons currently offer games from both Rival and Betsoft.

Game selections are as follows;

Instant

Table Games – 40

Slots – 720

Video Poker – 106

Live - 13

Customer Service

0 / 10

Email Testing Record

  • June 2020 - won't answer without an account.
  • September 2019 - 2 days, 3 hours and 1 minute.
  • May 2019 - 22 hours 54 minutes.
  • December 2018 - 7 hour 17 minutes.
  • May 2018 - 1 hour 30 minutes
  • November 2016 - No Answer
  • June 2015 - 13 hours 24 minutes
  • November 2014 - 1 hours 36 minutes
  • June 2014 - No Response
  • December 2013 - No Response
  • June 2013 - 1 day 4 hours 58 minutes
  • April 2013 - 1st email - 5 minutes

Licensing

2 / 10

CasinoMoon hold the following gambling licenses :

  • Curacao eGaming - 21Dukes casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. 

Restricted Countries

Players from United Kingdom NOT accepted.

Casino Moons does not accept players from the following countries:Afghanistan, American Samoa, Australia, Belgium, Brunei, Bulgaria, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], Netherlands, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, South Africa, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Contact

Contact Information;

Email : support@casinomoons.com

Slots RTP

Casino Moon do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Casino Moon do not offer a comp point program.

Closing Thoughts

The recent change in position of Fifth Street's approach to the management of player complaints would have been a great start in itself moving forward, but they've demonstrated that their intentions on this front are legitimate by going back and reviewing historic issues. We're really happy to be giving this group the chance to set the record straight and look forward to developing our relationship with them as time passes.

Interests and special features of the Casino Moons – bonuses and special promotions, payment methods and its range of different games.

When it comes to graphics, Casino Moons excels! All of the games are brand new and have outstanding look. Not only the graphics, but there are really good sound effects nevertheless. Well, when it has providers such as Microgaming, Pragmatic Play, Betsoft, Habanero, Octopus Gaming, Vivo and Vig, there’s nothing strange about it. These are some of the best software providers in the casino world.

Legalities

Casino Moons is licensed to operate by the Government of Curacao.

Promotions and bonuses

Now, this casino is well-known by its promotions and thrilling bonuses. Here, you can find some really good boosts for new players, as well as promotions for the loyal ones. For each day, you can find some particular promotion.

Therefore, to keep things going, Casino Moons offers some thrilling bonuses that can go to even three four digits of total bonus. Find out about street race championship and earn some great prizes. There is October fest promotion for the lovers of good beer and even better prizes. Win up to €2000 playing at October Fest promotion.

Learn about Loyalty Cashback of amazing 15%, or join the Sunday Storm and become eligible for up to €2500.

Casino Moons VIP Club

Unlike any other casino, Casino Moons treats his regular, loyal customers like kings. Therefore, by collecting the certain amount of points, you will be able to enter some new level membership. On this link, you can read about some VIP levels and the requirements needed to upgrade yourself on the list.

The more points you have, the better position you have. With 6 different levels that you can get, collecting the last one (Master) will make you eligible for some tournaments, exclusive events, and promotions that not everyone can qualify for.

Simply put, this casino is worth playing at!

Banking

When it comes to banking, this casino offers various payment methods. Among all of them, you can use Visa, mastercard, Maestro, credit or debit card, ecoPayz (eWallet), flexepin in the form of pre-paid voucher, and something brand new in the casino world-bitcoin. The minimum amount required is €10 and after that you will be eligible for some of the best bonuses out there.

When it comes to withdrawal, the list is a bit narrowed withdrawal list, and you can use Bank Wire (bank transfer), Paper Check (ATM check), or Echeck (electronic check). There is a small fee and the withdrawal time required is from 3-5 business days.

The minimum amount for Wired transfer is €500, for Paper Check €300, and for echeck €100. For all of the aforementioned, maximum limit is €4000 per transaction.

For those that love Bitcoin, there are some juicy bonuses! If you make a deposit with it, you will become eligible for 400% bonus! Isn’t that just what you were looking for? Casino Moons thinks of his customers and gives even more! For the lovers of bingo games and table games, there are promotions as well.

All that you can expect with Casino Moons are great prizes, stunning bonuses, and daily promotions and tournaments to keep things interesting.

Support

At Casino Moons customer is in the first place. Therefore, there is a customer support service active 24/7. It’s an e-mail service, and you can contact it anytime at: support@casinomoons.com. Their agents will answer to even the simplest of your questions, so don’t hesitate to ask.

Also, you can find a FAQ section, so you might not even need to ask. Since it’s well- detailed, everything can be found over there.

It was a bold move for the owner of 7-Spins Casino, 7-Reels Casino and 21 Dukes Casino as well as Casino Moon to simply clone websites and casino formats. If one failed, they would surely all fail. Fortunately, each site was able to find its niche on the way to garnering a good reputation within the iGaming industry. Casino Moon's site has an elegant feel to it. Players will be pleased with the functionality of the site as they navigate from one landing page to the next.

Casino Moon is owned and operated by the Engage Entertainment Group. The company operates under the equivalent of what would be considered a business license issue by the government of Costa Rica. As such, the company does not have a iGaming license with a renowned ambling jurisdiction, which exposes the player to possible problems when disputes arise with the casino. Fortunately, Casino Moon has a reputation for dealing with issues in a fair manner.

The Software

Engage Entertainment has chosen to provide its customers with variety by enlisting the services of multiple software platforms. The following software developers have combined forces to create a decent casino format: Rival Gaming, Betsoft, Parlay Entertainment Pragmatic Play (TopGame) and ViG. Through the use of cutting edge software development tools, players can access this site in instant play (Flash) mode or with free downloaded software provided by the casino.

With a focus on fair gaming, the software contains a an embedded random number generator that creates random and honest results with every turn of a card or spin of a reel. The software's random number generator has been tested and certified as fair and safe by Technical System Testing (TST) and Gaming Laboratories International (GLI). For site security, 128-bit SSL digital encryption technology has been employed.

The Promotions and Bonuses

A decent promotional package starts with a welcome matching bonus that rewards new players with a combined 500% bonus allocated over the player's first five deposit. Subsequent reload bonus options that range between 150% and 350% are available on a daily basis. Other promotions include organized tournament play with lucrative prizes and free drawing. As the player climbs the ladder of a six-tiered VIP Club, they can earn cash rebates, additional reload offers and personalized service.

The Games

The games suits consists of 126+ games offered by the aforementioned software providers. Players can select games from a variety of gaming categories that include table games (craps, blackjack, 3-Card Poker, Hold'em poker, baccarat, roulette), video poker, scratch cards, arcade games classic slots and video slots. Familiar slots include Greedy Goblin, Frankenslot's Monster, Lions Roar, Mega Gems, Birds, Black Diamond, Diablo 13 and Alkemore's Tower.

Banking and Customer Service

Casino Moon offers a wide variety of banking options that include Visa, MasterCard, American Express, iDeal, paysafecard, bank transfer, POLi, Skrill and Neteller as well as others. Customer service is available 24/7/365 by phone, email or live chat.

Verdict: Casino Moon has all the requisite components needed to be considered a viable online casino destination. This entire group of casino has proven time and again to be reliable and fair. This site is certainly worthy of consideration, even though other sites might provide a larger list of games.

Welcome Bonus €25 free (no deposit required) + 500% bonus on the first 5 deposits
Payout 95.60%
Currency US Dollars, Canadian Dollars, Euros, UK Pounds, South African Rands
Languages English
Software Topgame Technology
Games Over 126 casino games
Deposit/Withdraw Options EcoCard, Visa, Mastercard, American Express, Neteller, eChecks, Moneybookers, Cash Transfer
Telephone 1-800-274-7345 (Toll-Free from USA and Canada)
Email support [AT] CasinoMoons.com
Live chat for instant support
Affiliate Site Revenue Giants

Casino Moons is a mobile-compatible online casino with over 300 games in the collection, an extensive bonus program and flexible payment options. This is a legit gambling venue that operates in a Curaçao-regulated legal environment, meaning that you would not have problems collecting your winnings back to your bank account. A comprehensive FAQ page with lots of common questions and answers and skilled customer support will propel your gaming experience to new levels, while a wide array of gaming choices will have you stuck to your screen for hours.

Casino games

Casino Moons is a multi-platform casino that does not limit itself to a single provider. It currently offers the best gaming solutions from five providers including Betsoft, Octopus Gaming, Rival Gaming (the trio provides everything save for live dealer games), Vivo and ViG (the last two are both producers of live solutions). Hovering on any game icon in the casino lobby, you will see two options: Play Now and Try Now. Choosing the latter requires no user registration but the Play Now option (real cash betting) does. The game assortment consists of 200+ pokies, 10+ live games, 20+ table games (numerous variants of roulette, blackjack and baccarat), 35+ video poker variants and 10+ titles under the Other Games link (scratch cards, keno, a virtual racebook and pull-tabs).

Mobile support

The mobile version runs on iOS and Android; however, no information on mobile gaming that would relate to compatibility is published anywhere on their website. There are about 50 (and counting) HTML5 games that operate well in the Casino Moons mobile environment. Besides, the casino has a Download link in the mobile browser version that you can click to download a casino app (appr. 300 kb) and install it on your smartphone or tablet.

Banking

Depositing methods include internationally recognized credit/debit cards, electronic wallets, prepaid voucher and Bitcoin (8 options in total), and withdrawal methods include bank transfer, ATM check and electronic check. The minimum deposit is $10, irrespective of the selected payment options. Withdrawal limits are set forth in the T&C and equal to the maximum of $4000 per week. Besides, fees apply for any withdrawal transactions.

Bonuses

A new registered user is automatically granted 25 free spins and any winnings in free spin must be wagered 75 times, with the max cashout of $100. Upon making the first deposit into a personal account, a new user can opt for the 200% first deposit bonus which is subject to a x35 WR (B+D). All in all, the welcome pack consists of five deposit bonuses with the same wagering requirement. The qualifying deposit for all the bonuses in the welcome set is $10. As an alternative to the standard welcome deal, Bitcoin users may select to claim bonuses on the first three Bitcoin deposits, 400% in total.

Casino Moons features daily bonuses that are specific for each day; for example, High-Stakes Tuesday gives a 250% match if you replenish your account with $500 and higher. In fact, virtually all daily offers are deposit bonuses with a x35 wagering requirement.

Tournaments

Casino Moons is one of the few online casinos that runs pokie tournaments with astronomic prize pots. Thrice a week, gamblers can enroll in a fabulous tournament with a guaranteed $200,000 pool to be shared among 20 winners. The stakes are high (metaphorically speaking) so the entry fee is also high, at $500 per participant. Another tournament runs on a daily basis and its prize pool is less impressive ($15,000). Top 3 gamblers will earn $2000 to $3000 each, and the other 17 gamblers in the leaderboard will get good prizes, too.

Overview

Engage Entertainment Group Inc. has outfitted Casino Moons with an array of features now expected from iGaming sites. After launching 2008, Casino Moons is open to any players who can play under license from the Curacao eGaming jurisdiction.

Casino Moons Highlights

Casino Moons makes a show of increasing the first deposits of players with a booster of complimentary funds. New players can even elect to claim their welcome offer in Bitcoin cryptocurrency if they should prefer.

There is also a wider promotional schedule that will cycle through the days of the week, providing access to deposit boosts, slots spins, tournaments, prize events, and more. Casino Moons also has a VIP Club that can deliver even more of those benefits to the players who stick around for the longer-term.

Sticking around will give players the time to explore a casino library that has been created from the games of numerous impressive software developers. Casino Moons can offer the greatest variety in its video slots, which cover an array of interesting themes.

Accessible Design

The Casino Moons site has been designed for instant playability across compatible desktop and mobile devices. And this works because Casino Moons has been made as a single site that is compatible on HTML5 web browsers, which are found on the likes of Windows, Windows Phone, Mac, iOS, Android, and other popular devices.

Gaming Options

The gaming selection is immediately available from the homepage. Casino Moons presents the categories of slots, classic slots, live casino, table games, video poker, and various other games. In terms of software, this has been delivered by the likes of Betsoft, NetEnt, Vivo, Microgaming, Habanero, and Octopus.

Casino Moons has video slots that offer compelling stories, special features, and jackpot potential. The slots feature titles like Good Girl Gone Bad, Dr Jekyll & Mr Hyde, Lady of the Moon, Giovanni’s Gems, Charms & Clovers, Event Horizon, Alkemor’s Tower, Reel Gangsters, Great 88, Quest for the Minotaur, and Kawaii Kitty.

In the live casino, players can instead turn their attention to table games hosted by human dealers in real-world surroundings. The selection includes American roulette, Spanish roulette, Baccarat, blackjack, and Super 6.

Non-live tables can also be played, with some of the popular options including multi-hand blackjack, double exposure blackjack, European or US blackjack, Zoom Roulette, Common Draw Roulette, and baccarat.

Casino Security

Casino Moons has been independently audited by a software testing specialist called PCi, while security seals have also been displayed from McAfee and Norton. Those factors serve as verification for the cutting-edge encryption software that is used by Casino Moons to prevent players’ sensitive information from falling into the wrong hands.

Deposit Methods

US dollars and euros stand out as some of the more obvious currencies, but Casino Moons can also accept Bitcoin deposits. In terms of payment methods, these include but are not limited to MasterCard, Maestro, American Express, VISA, bank transfers, NETELLER, Cubits, Skrill, WebMoney, and iDeal.

Player Support

There is a help centre that can be reached from the question mark icon at the top corner of the Casino Moons homepage. Here, players shall have the option of browsing information relating to accounts, bonuses, and finances.

If the help section does not suffice, then Casino Moons will be reachable through the live chat platform. However, this is only open to registered players who are logged in to their accounts.